Create a return request on your completed order by logging in as a member.We will share information when the product reaches us and the necessary controls are completed. After the product review, information about whether the return or exchange has been approved will be sent to your account. Refunds for approved orders will be notified to your bank the next day. We recommend that you try our products on a soft floor such as carpet in order to accept the returned product. The box of the product you will return and the gift accessories such as pelur, sachet cloth bag, etc. that come out of the box must be returned completely and unused. Refund of Product Fee; The fee you pay for the product whose return is approved will be reflected on your statement within 7 working days. You can follow up on your account statement. (The refund period varies depending on the banks.) You can send the product or products you want to change/return to us free of charge by filling in the exchange/return form included in your package, within 30 days from the date of receipt of the order, together with the product as specified in the form, within the framework of the exchange/return conditions below. You can also see all the details in your form. • You can also return the product or products from our Office location within 15 days. Items cannot be exchanged in the store. In order for the products to be exchanged or returned, the following exchange and/or return conditions must be complied with. If you send the product/products you want to exchange/return with Yurtiçi or UPS Cargo, no shipping fee will be charged. An information e-mail will be sent to you within 1-5 business days after your return package reaches us. If you want to send the product/products you want to exchange/return with a different cargo company, we do not cover the cost of the packages sent. You can return your order within 30 days from the date you receive it. You can fill in the exchange / return form in your package and send it back free of charge by UPS Cargo.or Yurtiçi Cargo When your product reaches us, it will be evaluated by the authorities within 1-5 business days and an information e-mail will be sent to you when your return is accepted. Product return address: Fierla İkitelli OSB Mahallesi Aykosan Sanayi Sitesi 7. Ada 2. Kısım A Blok Başakşehir / İSTANBUL For more information; [email protected] [email protected]
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